Rapid_Mobile1.10.4 - App Store

The second generation of Rapid Response's iOS app is here! Customers of Rapid Response Monitoring can access their security account base directly from the iPhone, iPad, or iTouch with RapidMobile. View all of your account information including signal history, contacts, panel info, zoning, no-actions, passcodes, schedules and account changes. Update data, enter advanced no-actions, view your answering service messages and more!

Version History UI improvements 1.10.4 10/17/2025 Performance improvements and app version notifications. 1.10.3 08/28/2025 * Bug fixes
* Account – Account Info: Detail screen added 1.10.2 03/21/2024 * App now supports landscape mode
* Bug Fixes 1.10.1 03/10/2022 - Multi-Factor Authentication security enhancements added
- Account - Zones & Schedule screens: If multiple panels on an account, a Select panel option is now available to toggle data zones and schedules for the selected panel
- User Interface: New icons, login page and user interface look
- Bug Fixes 1.10.0 05/03/2021 · Secure Login Process:
New Username requirements
New Password requirements
Verify and update security questions and answers (Settings - Security Questions)
Version verification pop up message added 1.9.9 04/13/2021 * Fixed iOS 14 issue where sections of the account window was unresponsive or the fields and text were overlapping.
* Account – History: New colors have been added. The signal class color chart legend can be found under the History Menu – Signal Class Color Chart. 1.9.8 11/18/2020 * Documents: Addressed issue with account documents when viewing and uploading
* History: Addressed issue with playing videos
* Addressed problem with new push notification device registration with iOS 13
* Addressed issue with Dark Mode 1.9.7 04/30/2020 Bug fix and performance improvements 1.9.6 10/15/2019 Bug Fixes 1.9.5 07/03/2018 •Site and contact specific passcode entries are restricted to 50 characters
•Account changes now displays the past year's changes
•Bug fixes 1.9.4 06/14/2018 •To address an iOS 11 issue with the account history, Page Up/Page Down buttons were added to the bottom of the screen
•Bug Fixes 1.9.3 01/20/2018 * Updated Phone Type list for accounts and contacts
* Account phone comment field is now editable 1.9.2 10/25/2017 Account phone edit. ‘Cell’ has been added as a phone type. 1.9.1 10/04/2017 · Documents: FDNY Alarm Monitoring Service Agreement Form added.
· Documents: Medical Alarm Monitoring Service Agreement Form added.
· Answering Service Messages: Callback Phone Extension field added.
· Bug Fixes 1.9.0 08/22/2017 -Bug fix with Answering Service Messages timestamp. 1.8.1 05/16/2017 •Account – Phones & Contact – Phones: Option to send a SMS/text message to the number pressed on
•Account – Agencies/Permits: Add/Edit/Delete options added
•History: Sureview history event details now show in the account’s time zone
•Documents: Alarm System Certificate, FDNY Fire Certificate & TB60 Form added 1.8.0 03/24/2017 UI updates, Bug fixes. 1.7.3 10/11/2016 * Send a cancel alarm request from the account history
* Panel Phone & Panel User IDs have been added to the panel section of the account
* Bug fixes 1.7.2 08/16/2016 * UI Updates
* Bug Fixes 1.7.1 05/04/2016 *History – When entering a NA from History, a comment option has been added. This allows for one to enter an optional comment along with the test entry.
*Bug fixes 1.7.0 03/15/2016 Contact & Passcodes: Authority level 3-1hr to the pick list. 1.6.2 01/27/2016 * No Action: When entering a No Action entry through any of the options: Quick No Action 1 Hour, Account No Action or Advanced No Action, a new button option has been added Submit with a Comment. This feature allows one to enter an optional comment along with the test entry. This feature is also available when deleting a No Action entry by pressing the Delete No Action with a Comment button.
* Documents: The Corona, CA UL Certificate is now available in the Documents section of the Home Page.
* Settings: A bold option has been added to the Color Themes window.
* UI updates 1.6.1 11/12/2015 * History: Auto Refresh and Refresh options added.
* History: In the History section of the account, the full description of the area has been added to the Area field of the history event details window.
* History: DSC Neo/System V image and Video media are now accessible from the History section of an account. A video icon will appear on an event if a video is available. Press the event to expand the detail, within the detail press the “Press to view video” button
* History: Sureview video clips are now accessible from the History section of an account. A video icon will appear on an event if a video is available. Press the event to expand the detail, within the detail press the “Press to view video events” button to download and view the video.
* History: No Action from History has been added to the History Event Details window. After pressing the cell to get more details on the event, the “Place this Zone/Signal on No Action” button will be available at the bottom of the window. This type of No Action option will only place that specific zone & signal code on test.
* Push Notification has been added. This is where one can select the signal class to be notified on [Burglary, Carbon Monoxide, Environmental, Fire, Fire Trouble/Supervisory, GPS, Hold Up, Cancel, Low Battery, Medical, Manual Event, Other, Power Fail, Restoral, Runaway, Supervisory, Trouble, No Test Received, Open/Close & Test]. Account & Panel: If the status is in Out of Service status), it will now display the Stages OOS category [Install Pending, Test Demo, Not on File or Cancelled] in the Account window and also in the Panel section of the account. The only exception where the status will not be the same OOS category is for accounts with a future cancellation date. Per request, the status will display as [Pending Cancellation] instead of the Stages OOS Category [Cancelled Account]. For accounts that have a future cancellation date/time, it will display the future cancellation date/time next to the account status.
* Panel: In the Panel section of the account, the First in Service Date field has been added to the Panel Information detail window.
* Zones: Add/Edit/Delete zone feature is now available. Help menu is available by pressing the Help icon.
Note: Permissions need to be enabled to access the Add/Edit/Delete Zone feature.
* Answering Service Messages: The ability to pull up account through the Message Details window has been added. An indicator has been added to the right of the cell to allow one to go to the account through here.
* Account Search: The [Include Wildcard] option has been added to the Account Search window to work with the fields in the Advanced Search.
* Settings: In the Setting section, a Date Format option has been added to select any of the following formats [mm/dd/yy] or [dd/mm/yy]. The [mm/dd/yy] is the defaulted date format.
* Settings: New color theme (theme #5: black and white) available.
* Contact Us: Help text updated to include the technical support number
* UI updates 1.6.0 09/25/2015 Recent accounts fix. 1.5.3 07/10/2014